Personal injury law company is realizing the benefits of outsourcing medical record processes

2019-05-14 Calligraphy No comment

Personal injury law companies, especially large-scale infringement departments, increasingly find themselves working with virtual companies and/or adding virtual components to their practices. This allows employees to focus on other aspects of their case load and other operational functions. Medical records are critical to personal injury cases, and a timely and smooth process is critical to ensuring proper detection. Therefore, outsourced medical records management adds professional processes to individual injury law firms.

Outsourced Medical Records Management – How can a virtual team help?

Customer Survey – In most cases, the discovery process begins with the customer filling out a customer survey. The task of contacting the customer by phone and completing the questionnaire can be outsourced to the virtual team. This will include calling the customer to cancel key medical elements, such as doctor information, including date of visit, date of surgery, and/or related drug use. This will enable legal counsel within the law firm to focus on other tasks and will save the company time and money in the early stages of the case.

Medical Record Retrieval – The medical record retrieval process can be annotated after the medical and provider information is collected and the customer receives the HIPAA authorization form. The process includes the requestor submitting a request with a HIPAA form to the healthcare organization, including information dissemination, health information management, and medical records. The method of repatriation depends on the department or organization. Process and policy. In some cases, the request can be faxed, and in other cases, the request must be sent with the original signature. Outsourcing the repatriation process is a victory for most law firms, as this process can be time consuming and an important part of winning cases.

Follow up calls to ease backlog from


 A large part of medical record retrieval and management is the outgoing call process. There must be several follow-ups. This is another key area, and outsourcing will help alleviate the backlog of law firms and executives. This process has two aspects:

1. Follow the callee's phone number, first make sure to receive the request, and always keep track of the workflow and the estimated time of arrival. In some cases, this could mean 2-10 calls per month.

2. Second, follow the call to ensure or expose any missing information or the need to resubmit the record. In many cases, the health organization and the record department subcontract the recording process to the copy service and/or the online health portal company, and these companies must also be called. This daunting task is easy to outsource to assist the company.

Eliminate overwhelming impact – Working with virtual support staff or teams can improve the morale of law firms. If your legal assistant staff is overwhelmed, outsourcing some of their tasks can help alleviate their workload and reduce employee stress. This includes all or part of the medical record retrieval process. Ultimately, this will help turnover and create a sustainable company.

Adding virtual components to your law firm's strategy is a great way to determine your company's growth and increase your competitive advantage. The conversation should start with your team. Talk to your case manager and legal assistant. Discuss the benefits of outsourcing the medical record process to them.

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